Your safety is our priority. In response to the current COVID-19 pandemic, we would like to assure our customers that Renault Showrooms and Renault Petaling Jaya Service Centre have taken the necessary measures to ensure you are able to interact with our staff and visit premises with total peace-of-mind.
If you have any questions or concerns, kindly email us at renault@tanchonggroup.com
GENERAL
• All customers must present their vaccine digital certificate before being allowed to enter the TCEC premises.
• Only after the 14th days from the date of the 2nd dose injection with status “Low Risk” are allowed to enter the TCEC premises.
• For parents/ guardians who have received a complete vaccination are allowed to bring children below 17 years of age to the premises in compliance general health protocols.
• All visitors will need to register and undergo a temperature check and complete a declaration form at the entrance of our showrooms and service centre.
• Body temperature screening is compulsory. Customer are prohibited from entering premises if the body temperature more than 37.5 Celsius.
• Social distancing of 1 meter distance will be practiced at all times (e.g. customer waiting area, office, meeting rooms, staff rest area, etc.)
• Only 2 Customers per each vehicle are allowed to enter the TCEC premises.
• Only 1 person is allowed in the Surau during prayers
• All visitors are required to wear face mask in our premises at all time. A mask will be provided for customers who do not have a mask.
OUR PREMISES
• All common contact areas in the premises will be cleaned and sanitized 3 times a day
OUR VEHICLES & CUSTOMER’S VEHICLES
• Basic sanitization will be carried out on all Renault cars before and after driving
- Daily thorough sanitization includes: contact points sanitizing, cabin & air-cond evaporator fogging which disinfects and kills bacteria in the air and on vehicle surfaces
- Surface sanitization after every test drive
• Customers who would like to opt for additional sanitization & disinfection services for their vehicles can purchase the Sanitization package (available at Renault PJ service centre)
OUR STAFF
• All staff are required to undergo a temperature check before entering the premises on a daily basis
• All staff are required to wear a mask at all times when handling customer’s vehicles or having direct contact with other staff or customers
