Renault Subscription
Welcome to freedom
Renault CAPTUR
Subscribe from only RM 799/month.
The Renault CAPTUR features:
- Two-tone exterior
- Turbocharged engine with performance equivalent to 1.8L
- Excellent fuel efficiency
- 7-inch infotainment system with connectivity and navigation
- Black combination leather seats
- Modular interior with sliding rear seats
- Adjustable boot floor
New KOLEOS
Subscribe from only RM1,899/month.
The New KOLEOS features:
- 2.5L engine with X-Tronic CVT automatic transmission
- 18-inch / 19-inch alloy wheels
- Hands-free power tailgate
- First class interior with Black or Brown Riviera combination leather seats
- Customisable ambient lighting
- 5 star EURO NCAP safety rating
- 8.7 inch R-LINK 2 touchscreen infotainment with Apple Carplay & Android Auto compatibility
- Electric panoramic sunroof (Signature only)
- Digital Video Recorder (Signature Plus only)
- Aerokit (4-pieces) (Signature Plus only)
New MEGANE R.S. M/T & A/T
Subscribe from only RM3,299/month.
The New MEGANE R.S. features:
- 1.8L 4-cylinder turbo direct injection
- Pure Vision Full LED headlamps with R.S. Vision
- 19-inch Interlagos diamond effect wheels
- Cup chassis with Torsen limited slip differential
- Renault Sport Alcantara seats
- 4CONTROL 4-wheel steering system
- Renault Multi-sense (5 driving modes)
- R.S. monitor (real-time display of performance)
- Multi-change down (A/T only)
- Launch control (A/T only)
PLAN & VEHICLES AVAILABLE
There are currently 3 Renault models available under Renault Subscription:
• Renault CAPTUR: stylish compact crossover with excellent fuel efficiency
• Renault KOLEOS: premium, spacious and powerful SUV
• Renault MEGANE R.S.: exciting sports performance vehicle
Yes. You can click here to request for a test drive here on our website. Details available in the test drive section.
No, The regular servicing costs, insurance and road tax is covered under your rental fee for trial, fixed and switch plans.
There are 3 plans available – Trial plan, Fixed plan and Switch plan. The key differences are:
Prices shown subject to change, and does not reflect the promotional offers that may be offered from time-to-time.
Please request through Renault E-Store or email us at renaultsubscription@tanchonggroup.com or call us at 1800-18-8663 (Monday – Sunday, 8am – 8pm).
You can start using the Renault family access 1 month after your Subscription start date. You can select any Renault model available within the Subscription. However, access to the Megane R.S. is subject to a maximum of 14 days usage.
Switch vehicle usage is in 14 day slots, and is subject to availability. Bookings to be made at least 14 days in advance.
For Fixed plans, we target to have the vehicle delivered to you within 14 days from the date we receive your payment.
For Trial plans, we target to get the vehicle to you within 7 days from the date we receive your payment.
From time to time, there may be some delays depending on the vehicle availability - however our team will be in touch with you directly in those cases.
You can drive the vehicle within Malaysia and Singapore on the Fixed plan. For the Trial plan, please do not take the vehicle out of Malaysia.
However, additional insurance is required for vehicles traveling to Singapore at a minimal fee of RM8 / month or RM80 / one time yearly fee. Kindly obtain Singapore access option during online submission at Renault E-Store or inform us at 1800-18-8663 (Monday – Sunday, 8am – 8pm) if you will be using your vehicle outside of Malaysia.
For Fixed plans, you can indicate your preferred colours. However, colour is subject to availability. Should your requested colour be unavailable, we will provide you with alternative options for your selection.
For Trial plan – there are limited units available for this programme, and colours will be allocated at random. We are unable to support colour requests.
You can select your preferred Renault showroom as the vehicle collection location during the submission of your application through E-Store. The Vehicle collection date shall be notified to you via Renault E-Store or a call by our Renault representative.
At the time of collection of the Said Vehicle, you shall be required to adduce the following documents:-
(a) Your national registration identity card; and
(b) Your valid driver’s license or valid international driver’s license; and
Return
Kindly return the vehicle to the respective showroom where you have collected the vehicle from. Do ensure to make an appointment with our sales representative on the return time within the normal showroom business hours.
This programme is currently applicable for Captur model only (not applicable for Captur+ and Captur Trophy).
Under the Fixed plan, wear & tear parts are not included. You can take up an optional Wear & Tear package for the Captur, Koleos and Megane R.S. which will cover brake pads, wiper blades, tyres, alignment/balancing and battery.
Under the Trial plan, and Switch plan, wear & tear parts are covered while it is covered only for the base vehicle under the Switch plan.
The Renault Subscription Trial plan is designed to give customers the experience of Subscription. Hence there is a cap of 2 trials per customer. Afterwhich, we welcome customers to opt for the Fixed or Switch plan.
If you are currently on the 1st Trial plan, and would like to have an extended experience - you’ll need to select another Trial plan here via the Renault E-Store or contact us at 1800-18-8663 (Mon-Sun, 8am - 8pm) for assistance.
Please note we are unable to automatically extend the usage of your vehicle. The availability of the vehicle you are using is based on a first-come, first-serve basis. Hence, the vehicle that you are currently using may already be allocated to someone else hence you will need to return the vehicle. Your new Trial will be assigned another unit.
With the Fixed plan - yes, you will be receiving a brand new Renault vehicle when you subscribe (with the exception of Pre-Owned Fixed Captur plan).
Due to the flexibility of the Switch plan, the vehicle will be less than 1 year old and is in great condition.
VEHICLE USAGE & UNFORESEEN SITUATIONS
Yes, you will be given a Service Voucher and you will need to bring the vehicle in to any authorized Renault Service Centre every 6 months / 10,000km for maintenance services
The vehicle is covered by insurance. However, there may be some excess fees incurred during the following situations:
● In the event of an accident:
An excess fee max. of up to RM2,500 for Captur, RM3,500 for Koleos and RM6,000 for Megane R.S. (subject to the level of damage to the vehicle) may be imposed per incident.
● Condition upon return of vehicle:
During vehicle return, we will inspect the condition of the vehicle. Please return the vehicle in good condition.
If you’re on a Fixed or Switch plan, you can opt for our Full Accident Protection which covers you in an event on an accident:
- Full Accident Protection: where you won’t have to make any excess fees or windscreen reinstatement fee at RM99 / month
- Full Accident Protection Plus: where you won’t have to make any excess fees or windscreen reinstatement fee, special peril covering loss of vehicle or damages due to flood, typhoon, hurricane, storm, tempest, landslide, landslip, sinking of soil and convulsions of nature and personal accident covering death, loss of hand, foot, sight and bereavement allowance at RM129 / month
Full details available in the Renault Subscription Terms & Conditions
You may seek assistance from our 24 hours Customer Support hotline by dialing the toll-free number of 1800-88-8663. They will be able to assist on on-site emergency support and towing assistance.
All repairs must be done at authorized Renault Service Centres only.
Renault vehicle servicing intervals are every 6 months / 10,000km (whichever comes first). We have 20 service centers nationwide that you can visit. You will be given a free service voucher and will need to ensure the vehicle is serviced at an authorized Renault Service Center. Regular maintenance of the vehicle is compulsory. Contact our team at 1800-18-8663 (Monday – Sunday, 8am – 8pm) for assistance.
These vehicles are solely for use for day-to-day on-road use only. No race and off-road usage is permitted.
Yes you can. However you will need to adhere to the mileage cap that you have subscribed for. Also, you will need to adhere to the required service intervals.
Smoking is strictly not allowed.
Under the Fixed plan, you may opt for an additional 10,000km / year for RM200 /monthly or an additional 20,000km /year for RM400. For Megane R.S. Fixed plan, you may opt for an additional 10,000km / year for RM400 /monthly or an additional 20,000km /year for RM800
At the end of your Subscription term, any excess mileage is subject to RM0.50 per km for Captur & Koleos and RM1 per km for Megane R.S.
If you would like to have unlimited mileage, you can select the Switch plan.
The Subscription Charges of the Said Vehicle is inclusive of car insurance coverage of:
- unlimited liability for death or injury to third parties; and
- property damage liability up to Ringgit Malaysia Three Million (RM3,000,000.00) only on per occurrence basis.
The insurance coverage shall only be effective provided if you or the Designated Drivers:
- shall have lodged a police report on the accident; and
- shall have reported the accident to TCEC,
within twenty four (24) hours from the time of the accident.
Upon return of the vehicle, we will cross check the mileage of the vehicle against the mileage upon collection. Only at this time, should there be a variance, our team will update you of the additional mileage charges (if any)
The service intervals is printed on the service booklet or a servicing light will appear when your car is due for service. Please ensure to contact 1800-18-8663 (Mon-Sun,8am - 8pm) to schedule your service appointment.
ELIGIBILITY & APPLICATION
Renault Subscription is now open to all Malaysians citizen and Non-Malaysians citizen who have a valid driver’s license and companies.
a. Please submit the documents below (refer to Q4)
b. Upon submission of the completed documents, we will update you within 3 working days on the status of your application
c. Upon confirmation, make a refundable security deposit stated below and first month payment.
1. Please submit the material below forms (refer to Q4)
2. Upon submission of the completed documents, we will update you within 24hours on your status of your application
3. Upon confirmation, make a full payment of RM399 for 7 days trial plan or RM1,499 for 1 month trial plan via credit card only
4. Your Renault will be ready for collection within 3 months upon vehicle availability
This could be due to several factors – vehicle availability, traffic offenses, credit standing and other factors.
TERMINATION / END OF SUBSCRIPTION
You will need to inform us 30 days in advance via email and fill out the Cancellation Request form via: renaultsubscription@tanchonggroup.com.
In the event the Subscriber has paid the Subscription Charges, but decided to cancel the program before collecting the vehicle, no refund of any amount will be allowed.
As the name suggested, the Fixed plan is fixed and a penalty will be incurred of up to the full sum of the unfulfilled contract value. Having said that – the contract period is for a short 1 year or 3 years only.
For Switch, it is totally flexible and you will be able to cancel at anytime without any penalties. Just give us a 30 day notification and complete the Cancellation Request form.
The Subscription shall automatically terminate in the event of:
- defaulted on your payment;
- you have not been deemed to be using the vehicle for that does not comply with the terms set forth in the terms & conditions, or
- you shall have an interim order in bankruptcy proceedings made against you.
At the end of your Subscription, you have three options:
- Buy over the Renault vehicle you have been driving. The price will be offered to you at the end of the Subscription period based on the condition of the vehicle, or
- Continue with your Subscription of a new Renault, or
- End your Subscription
At the end of your Trial plan, you have three options:
- Sign-up a new Fixed or Switch Plan, or
- Extend your trial plan
- Or end your subscription
PAYMENT
By Credit / Debit Card Auto Deduction. Kindly add your credit / debit card at Renault E-Store. The monthly subscription payments will be deducted automatically from your card.
Please note that credit card is preferred, as there are additional confirmation is needed for debit card transactions (refer to Q5 below)
By Credit / Debit Card one time deduction only. Kindly make payment through credit / debit card at Renault E-Store.
Change your credit card details at Renault E-Store, anage Payment Section under My Account. Should you require any assistance, please contact us at 1800-18-8663 (Mon-Sun, 8am - 8pm)
There are some tax benefits from Subscription, depending on which Renault model you opt for. The Qualifying Expenditure (QE) for private motor vehicle is has a limited amount claimable. However, with Subscription, companies will be able to claim the full tax benefit of the Subscription payment made.
Additionally, the Renault Subscription programme is designed to help customers be able to better plan and manage their ownership costs. The monthly payments include insurance, road tax, maintenance already with no down payment needed.
Are you using a debit card?
If yes, please note that the bank security on debit cards is higher than credit card, hence, debit card users may experience issues during the transaction.
Some common issues are:
(i) Do Not Honour/ 3D Security Failure
- Call the bank and request to activate the debit card’s E-Commerce/ 3D Authentication for auto-charging function, and
- Ensure that the e-commerce transaction limit is set to an amount which is higher than the total monthly payable amount. Kindly note that the E-Commerce transaction limit is different from the online transfer limit. By default, the bank’s E-Commerce transaction limit is set to a lower range so customers are required to check and change that limit accordingly.
(ii) Insufficient Funds
- Check your credit limit or balance of your debit account and ensure there are enough funds for the transactions, and
- Ensure that the e-commerce transaction limit is set to an amount which is higher than the total monthly payable amount. Kindly note that the E-Commerce transaction limit is different from the online transfer limit. By default, the bank’s E-Commerce transaction limit is set to a lower range so customers are required to check and change that limit accordingly.
Your first subscription fee is due upon confirming your subscription (along with the security deposit). Once you have collected your Renault, the following subscription fee is due 1 month from the collection date. Renault Subscription fees needs to be pre-paid every month.
Do add on your credit card to the Renault E-Store to ensure the charges are automatically deducted. Late payments may result in penalties.
